Privacy Policy

Last update: 8 Jan 2026

Duffle Bag Shop respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from our website. This policy applies to users located in the United Kingdom, the United States of America, and other international locations. This policy is designed to comply with applicable data protection laws in the United Kingdom and other relevant jurisdictions.

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1 Personal Information

When you interact with our website, place an order, or contact us, we may collect personal information including but not limited to:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment gateways)

  • Order and transaction details

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent on the website

  • Referring URLs

  • Date and time of access

This information helps us understand how visitors use our website and improve user experience.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember user preferences

  • Understand website traffic and usage patterns

  • Improve website functionality and performance

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill orders

  • To communicate with you regarding orders, inquiries, or customer support

  • To improve our products, services, and website functionality

  • To send promotional emails and marketing communications (only if you opt in)

  • To detect and prevent fraud, unauthorized access, or illegal activities

  • To comply with legal and regulatory obligations

3. Legal Basis for Processing Data

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), and relevant United States privacy laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

We rely on one or more of the following legal bases:

  • Performance of a contract (such as processing and delivering your order)

  • Your consent (for marketing communications and cookies where required)

  • Compliance with legal and regulatory obligations

  • Legitimate business interests, provided these do not override your rights and freedoms

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties, including:

  • Payment processors and financial institutions

  • Shipping and logistics partners

  • Website hosting and technology service providers

  • Analytics and marketing service providers

  • Legal or regulatory authorities when required by law

All third parties are required to handle your data securely and only for specified purposes.

5. International Data Transfers

Your information may be transferred to and processed outside the United Kingdom, including in countries that may have different data protection standards. In such cases, we take appropriate safeguards to ensure your data remains protected in accordance with applicable laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements. When information is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no online system is completely secure, we strive to use commercially acceptable means to protect your data.

8. Your Rights

Depending on your location (UK or USA), you have specific rights regarding your personal information.

UK & EEA Residents

Under UK GDPR and applicable EU data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

United States Residents

If you are a resident of the United States, including California, you have the right to:

  • Know what personal information we collect and how it is used

  • Request access to the personal information we hold about you

  • Request deletion of your personal information

  • Opt out of the sale or sharing of personal information (we do not sell personal data)

  • Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us using the details provided below.

9. Marketing Communications

You may choose to receive promotional emails from us. If you no longer wish to receive marketing communications, you can unsubscribe at any time by using the link provided in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for individuals under the age of 13 in the United States or under the age of 18 in the United Kingdom. We do not knowingly collect personal information from children. If we become aware that personal data of a minor has been collected, we will take immediate steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: dufflebagsshop@gmail.com
Address: 85 Great Portland Street First Floor, London, W1W 7LT
Contact No: +44 787 877 3165

By using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.